Shipping & Returns
Shipping Policy
We offer free delivery nationwide!
Standard Delivery Times:
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Main Cities: 1–3 business days (Monday to Friday)
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Outlying Areas: 2–3 business days (Monday to Friday)
Same-Day Urgent Delivery (Johannesburg Only)
Need it fast? For an additional R99, we offer same-day delivery within Johannesburg (order before 12 PM, subject to availability).
*Deliveries are processed on business days (Monday–Friday), excluding public holidays.
Return & Exchange Policy
We do not offer refunds, exchanges, or returns unless the item is faulty or incorrect.
1. Faulty Items Only
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If your bikini arrives defective (e.g., stitching flaws, manufacturing defects) or is the wrong item, notify us within 48 hours of delivery with clear photos.
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We will provide a free replacement (if available) or a full refund once the faulty item is returned to us.
2. No Standard Returns
Due to hygiene reasons, we do not accept returns or exchanges for:
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Change of mind, incorrect size selection, or colour preference.
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Any swimwear with removed hygiene liners or signs of wear.
3. How to Report a Faulty Item
1. Mail us on info@szns.co.za with the following:
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Your order number.
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Photos/video of the defect or incorrect item.
2. We will respond within 24–48 hours to arrange a return (if needed).
3. Return shipping for faulty items will be covered by us.
4. Consumer Rights (CPA Compliance)
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This policy complies with South Africa’s Consumer Protection Act (CPA), which entitles customers to return defective or misrepresented goods.